Privacy Policy

This Privacy Policy ("Policy") describes how AlignWithAI™ ("AlignWithAI," "AWAI," "we," "us," or "our"), operated by FBL Digital Ventures LLC, collects, uses, discloses, and safeguards your personal information when you visit our website, use our services, or communicate with us via phone, email, SMS, or our AI voice receptionist. Please read this Policy carefully. If you do not agree with the terms of this Policy, please do not access or use our services.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties. Specifically:

1.1 Information You Provide

●      Contact information (name, business name, email address, phone number, mailing address)

●      Payment and billing information (processed through third-party payment processors)

●      Business information (industry, team size, ad spend range, lead volume, current tools and processes)

●      Communications you send to us (voice calls, SMS messages, emails, form submissions, chat interactions)

●      Consent records (opt-in confirmations for SMS, email marketing, and voice communications)

1.2 Information Collected Automatically

●      Device information (browser type, operating system, IP address, device identifiers)

●      Usage data (pages visited, time spent, referring URL, click behavior)

●      Cookies and similar tracking technologies (see Section 6)

●      Call metadata (date, time, duration, phone number, geographic region of caller)

1.3 Voice Recordings and AI Interactions

When you call AlignWithAI™, you may interact with Roxie, our AI voice receptionist. Calls may be recorded and transcribed for quality assurance, service improvement, and legal compliance. You will be notified at the start of any recorded call and given the opportunity to consent. If you do not consent, you may end the call and contact us via alternative channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

●      Provide, operate, and maintain our services

●      Process transactions and send related confirmations

●      Schedule and conduct Discovery Calls, audits, demos, and consultations

●      Deliver our AI voice receptionist services and related follow-up communications

●      Send appointment reminders, service updates, and transactional messages via email and SMS

●      Send marketing communications (only with your explicit opt-in consent)

●      Respond to inquiries and provide customer support

●      Improve our services, train our AI systems, and develop new features

●      Comply with legal obligations and enforce our Terms of Service

●      Detect, prevent, and address fraud or security issues

3. SMS Text Messaging — Consent, A2P Compliance, and Your Rights

This section describes our practices regarding SMS text messaging. AlignWithAI™ uses Application-to-Person (A2P) messaging that complies with the Telephone Consumer Protection Act (TCPA), CTIA industry guidelines, and applicable state laws.

3.1 Types of Messages We Send

●      Transactional messages: appointment confirmations, reminders, service updates, receipts, and account notifications

●      Conversational messages: replies to inquiries and ongoing customer service communications

●      Marketing messages: promotional content, offers, and educational content (only sent with your explicit opt-in consent)

3.2 Consent

By providing your phone number and opting in through our website, our AI voice receptionist, our appointment booking system, or a signed form, you consent to receive SMS text messages from AlignWithAI™ at the number you provided. Consent for SMS is not a condition of purchasing any product or service. Message frequency varies based on your interactions with us. Message and data rates may apply per your mobile carrier plan.

3.3 Opt-Out

You may opt out of receiving SMS messages at any time. Reply STOP to any message to unsubscribe. You will receive a final confirmation message. To resubscribe, reply START. For assistance, reply HELP or contact us using the information in Section 14.

3.4 Data Sharing for SMS Delivery

To deliver SMS messages, we share your phone number with our SMS service providers (currently Twilio and GoHighLevel 365) and telecommunications carriers. These providers are contractually bound to use your information only for message delivery and related compliance purposes. We do not sell, rent, or share your phone number or SMS content with third-party marketers.

3.5 Consent Records

We maintain records of your consent to receive SMS communications for at least four (4) years, in compliance with TCPA and CTIA requirements. You may request a copy of your consent record by contacting us.

4. Email Communications

We send email communications for both transactional and marketing purposes. Transactional emails (appointment confirmations, receipts, service updates) are essential to our services and cannot be opted out of while you remain a client. Marketing emails require your opt-in consent, and every marketing email includes an unsubscribe link. Unsubscribing from marketing emails will not affect delivery of transactional emails. Our email practices comply with the CAN-SPAM Act.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

●      Service Providers: With trusted third-party vendors who perform services on our behalf (payment processing, SMS delivery, email delivery, calendar scheduling, AI voice services, analytics, and web hosting). These vendors are contractually required to protect your information.

●      Legal Compliance: When required by law, subpoena, court order, or governmental request.

●      Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality obligations.

●      With Your Consent: When you have explicitly authorized us to share your information for a specific purpose.

●      Protection of Rights: To protect the rights, property, or safety of AlignWithAI™, our clients, or others.

5.1 Key Third-Party Service Providers

●      GoHighLevel 365 — CRM, marketing automation, SMS delivery, calendar scheduling

●      Twilio — SMS carrier and voice communication infrastructure

●      Stripe — Payment processing

●      Google Workspace — Email and document services

●      Zoom or Google Meet — Video conferencing for Discovery Calls

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, and support marketing efforts. Cookies we use include:

●      Essential cookies: Required for basic site functionality

●      Analytics cookies: To measure how visitors use our site (Google Analytics, Meta Pixel)

●      Marketing cookies: To display relevant advertising (with your consent where required by law)

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement industry-standard technical and organizational safeguards to protect your personal information, including encryption in transit (SSL/TLS), secure cloud storage, restricted internal access, and regular security assessments. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to protect your account credentials.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods:

●      Client account information: For the duration of your relationship with us, plus seven (7) years after termination

●      SMS consent records: Minimum four (4) years, in compliance with TCPA

●      Voice recordings and transcripts: Up to twelve (12) months, unless required longer for legal or business purposes

●      Marketing preferences: Until you opt out or request deletion

●      Financial records: Seven (7) years, per U.S. tax law

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

9.1 Rights for All U.S. Residents

●      Access: Request a copy of the personal information we hold about you

●      Correction: Request that we correct inaccurate or incomplete information

●      Deletion: Request that we delete your personal information, subject to legal retention requirements

●      Opt-out: Withdraw consent to SMS, email marketing, or data processing at any time

9.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, sell, or share; the right to opt out of the sale or sharing of personal information (we do not sell personal information); and the right to non-discrimination for exercising these rights.

9.3 Exercising Your Rights

To exercise any of these rights, contact us using the information in Section 14. We will respond to verifiable requests within thirty (30) days. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our services are directed to business owners and professionals eighteen (18) years of age or older. We do not knowingly collect personal information from children under thirteen (13). If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe their child has provided us with information should contact us immediately.

11. International Users

AlignWithAI™ operates in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country. By using our services, you consent to this transfer.

12. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated Policy on our website and update the "Last Updated" date at the top. For significant changes, we may notify you via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated Policy.

14. SMS Consent

SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data is used only to provide the requested communication from FBL Digital Ventures LLC / AlignWithAI.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AlignWithAI™

FBL Digital Ventures LLC

Email: [email protected]

Website: https://alignwithai.com